General Purchase Conditions

  1. Terms of Purchase of the website

    1. Generalities

    These general conditions of hiring apply to all commercial transactions made in our virtual store,, hereinafter The Seller. For more information about the Seller and our Privacy Policy, see the Legal Notice housed in the footer of this store.

    The present legal conditions are adapted to the different legal norms related to the virtual sale of products and services, such as Law 7/1996, of January 15 of Retail Trade Regulation (reformed by Law 47/2002); Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce, (amended by Royal Decree-law 13/2012, of March 30); Royal Legislative Decree 1/2007, of November 16, General rewritten text for the Defense of Consumers and Users; Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, Law 44/2006 of December 29, on improving the protection of consumers and users; Royal Decree 1906/1999, of December 17, 1999, by which the Telephone or Electronic Contracting is regulated with general conditions; Organic Law 15/1999, of December 13, on the Protection of Personal Data; Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the protection of personal data; Law 56/2007, of December 28, on Measures to Promote the Information Society; Law 29/2009, of December 30, which modifies the legal regime of unfair competition and advertising to improve the protection of consumers and users; Law 32/2003 General of Telecommunications (reformed by Royal Decree-law 13/2012, of March 30).

    The Seller reserves the right to modify these General Conditions, in order to adapt them to the current legislation applicable at all times, the jurisprudential novelties and the usual market practices.

    Please read these Terms of Purchase and our Privacy Policy carefully before placing your order. If you are not in accordance with all the Purchase Conditions and the Privacy Policy, you must not place an order.

    Only people with sufficient legal capacity to sign contracts related to the kind of goods and services presented on this website can place orders in the online store.

    The user when providing their data, accepts the legal conditions, and the privacy policy of the online store.

    The User agrees to use the online store in accordance with the Law, the general conditions of use, the Legal Notice, and other notices, regulations of use and instructions made known to him.

    The User undertakes to use the Contents in a diligent, correct and lawful manner and, in particular, agrees to abstain from (a) using the Contents in a manner, for purposes or effects contrary to the law, morals and good customs generally accepted or to public order; (b) reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the Contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted; (c) delete, evade or manipulate the "copyright" and other identifying data.

    It is forbidden to carry out any type of advertising or commercial information directly or covertly by sending mass mailings ("spamming") without proper authorization.

    Likewise, it is forbidden to carry out actions that may produce in the online store, or through it by any means, any type of damage to the systems of the Seller, or its legitimate owners or third parties.

    Any link made with the contents will require the prior agreement of the Seller and must allow, through the appropriate visualization, the identification of its origin. The use of this information in other Internet sites will require express authorization.

    The Seller reserves the right to deny or withdraw access to the online store and / or its services, at any time and without prior notice, to those users who fail to comply with the General Conditions or infringe any of the precepts established by Law 34/2002, of July 12, Services of the Information Society and Electronic Commerce.

    1. User registration

    The access, use of certain services and applications offered on the Website requires the user's prior registration through a registration form. The data provided by the users in this form will be incorporated into an automated file whose owner and owner is The Seller, whose treatment will be subject to the Organic Law 15/1999, of December 13, on the Protection of Personal Data, and its development regulations.

    Users who contract through the site acknowledge being of legal age. The hiring carried out by minors requires the prior authorization of their parents, guardians or legal representatives, who will be considered responsible for the hiring carried out by the minors under their care.

    You agree to keep your password in a secure place and to use it confidentially, being responsible for the activities that are carried out fraudulently under it. It is your responsibility to immediately inform THE COMPANY of the possibility of any unauthorized use of your password, loss or loss.

    1. Identification

    MALLORCA ARTESANIA SIGLO XXI S.L. with CIF.- BB57991085, and address at GASTON VUILLIER 10, ESC.9 1º 1ª. 07007 PALMA (BALEARIC ISLANDS). Any communication can be sent to the registered office, or the email address

    1. Activity

    The Seller is dedicated to the sale of handmade footwear, baskets and accessories related to the online brand.

    1. Content and information provided on the website

    The Seller reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. The Seller makes all the efforts within its means to offer the information contained in the website in a truthful way and without typographical errors. In the event that at any time there is an error of this kind, alien at all times to the will of The Seller, it would proceed immediately to its correction. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, the seller will notify the customer of the error and the customer will have the right to cancel your purchase without any cost on your part.

    The contents of the website The Seller could, at times, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the client will have the right to rescind his purchase without any cost on his part.

    The Seller is not directly or indirectly responsible for any of the information, contents, statements and expressions contained in the products sold. This responsibility falls on the manufacturers of these products at all times. The client understands that the Seller is an intermediary between him and said manufacturer.

    1. Sale system

    To make a purchase, the user can send us his order
    by using the "shopping cart" existing in the virtual store. Likewise, the user can send us his order via email.

    1. Applicable taxes

    The prices of the products exhibited on the website of the Seller include the Value Added Tax (VAT) that, if applicable, is applicable.

    Purchases that will be delivered within the territory of any of the member states of the European Union will be subject to VAT.
    Purchases that must be delivered in the territories of non-member states of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.

    1. Method of payment

    The Seller offers Users and buyers the possibility to choose between the following forms of payment:

    Credit or debit card

    You will be directed to the secure page of our bank under which the data of your credit card travel in an encrypted form by SSL never stores any data of your card.

    1. Form, expenses and delivery time

    Shipping conditions

    Shipments of your purchases will be made once the order is received and within the preparation time of shipments that extends from 10:00 to 17:00 from Monday to Friday, both included. Items will be issued in stock within 24 hours, items out of stock may be served within a period not exceeding 90 days, since in the case of a craft product production may be delayed until that time, except for causes beyond our control. , committing to keep you informed of the status of the order by email. The customer can decide to change his order or cancel it if necessary.

    You have a period of 14 days to formalize the return in case the product is not satisfactory, for it to be admitted, you must send the product with the original packaging in perfect condition, and any other item sent, must be sent freight prepaid . Special items must be paid upon delivery, THE COMPANY reserves the right to return on these items.

    The amount will be refunded or exchanged for other items, this being the customer's decision.

    Terms of sale

    The purchase through our website implies the tacit acceptance by the buyer of the obligations and duties of every buyer as if he were a direct buyer of the physical store.

    Prices are valid except typographical error or different tax systems to the Spanish peninsular.

    Any judicial dispute will be settled in the Courts of Palma de Mallorca

    Warranty conditions

    Each product implies a guarantee of 2 years from the date of receipt by the customer, any defect attributable to a manufacturing defect of the item is processed with the notice to of the incident for its subsequent shipment to our paid facilities if applicable. The customer must send the item in the same terms of a normal return, that is, they must be sent with the original packaging in good condition and with any other component that we would have sent.

    Support conditions

    If you have any doubts about the use of any article, you can contact to make inquiries, without this being binding, we will try to solve your doubts and advise you in the best way.

    The customer can select the shipping method from among the possible ones for his shipping area. You should bear in mind that delivery times, quality of service, delivery point and cost will be different for each form of transport.

    In the event that the client chooses several products with different shipping times, the maximum term will be understood as the one that has a longer delivery period.

    The Seller sends the orders to its customers through different urgent transport companies of recognized national and international prestige. The delivery date at the customer's address depends on the availability of the chosen product and the shipping area. Before confirming your order, the client will be informed about shipping costs and delivery times, which apply to your specific order.

    1. Right of withdrawal

    On March 27, Law 3/2014, of March 27, was approved, modifying the revised text of the General Law for the Defense of Consumers and Users (LGDCU) and other complementary laws. The law adopts the EU Directive 2011/83 on the rights of consumers.

    The contracts concluded as of June 13, 2014 will be governed by the new regulations.

    You have the right to withdraw from this contract of purchase with the Seller within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, acquired the material possession of the goods.

    To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by postal mail, fax or email).

    In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.

    The returns of the material will always be charged to the customer except for confusion of the defective article or article. If it does not come at postage paid, the return will not be accepted.

    In case of withdrawal, we will refund all payments received from you, with the exception of postage that will be your charge, within a maximum period of 14 calendar days from the date you inform us of your decision to withdraw from the present contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise. The return postage will be charged to the customer and no refunds will be accepted that are not carriage paid.

    The return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, or of those personalized items, will not proceed. Likewise, there will be no change or return of those sealed products that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

    1. Obligations of the client

    The client of The Seller undertakes at all times to provide truthful information about the data requested in the user registration forms or order fulfillment, and to keep them updated at all times.

    The client undertakes to accept all the provisions and conditions contained in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by the Seller.

    Likewise, it undertakes to keep confidentially and with the utmost diligence its personal access codes to our website.

    The client undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual schedule of delivery of goods (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 16 p.m. 00 to 20:00). In case of default by the customer of this obligation, the Seller will not have any responsibility for the delay or impossibility of delivery of the order requested by the customer.

    1. Applicable legislation and competent jurisdiction
    The purchases made with the Seller are subject to Spanish legislation. In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of Palma de Mallorca (Balearic Islands).

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